Refunds

Short version: cancel any time, keep what you paid for until the period ends, and if something's wrong, tell us.

Cancelling a plan

Cancel any time in Settings → Plan. You won't be charged again, and your plan stays active until the end of the month or year you already paid for. After that your account moves to the Free plan; your projects stay.

When you get money back

• 14-day withdrawal (consumers in the EU, EEA and UK): within 14 days of buying a plan or minute pack, you can withdraw without a reason. We refund what you paid minus a proportionate amount for the minutes you already used. See section 9 of the Terms for how.
• Unused minute packs: if you haven't used any minutes from a pack, you can get a full refund within 14 days of buying it, wherever you live.
• Charged by mistake: double charges, or a renewal you cancelled before it happened, are refunded in full.
• Our fault: if the Service didn't work for a long stretch of your paid period because of us, we refund the affected part.

Outside these cases we don't refund partly used billing periods, but you can always cancel so you aren't charged again. Minutes from failed processing are returned to your account automatically, not paid out.

How to ask

Email f.mroczkowski@icloud.com from your account email with the date and amount of the charge. We reply within 3 business days. Approved refunds go back to the original payment method; your bank usually shows them within 5 to 10 business days.